Frequently asked questions about MediaHuman YouTube Downloader

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To void this error message go to Prefrences -> Authrozation -> YouTube and authorize.

Error transferring... server replied: Forbidden

YouTube has started blocking user's IP for heavy downloads. As a workaround, try authorizing in Preferences -> Authorization or get a new IP by rebooting your router, or use VPN.

Crash after inserting a link

This issue has been fixed in version 3.9.9.75+, so please update to it using the built-in updater or by downloading it manually from this page Downloads

Error: Forbidden

Your playlist is private, so make it public before downloading or setup YouTube Authorization in the application Preferences

Error: Connection closed

Try to enable safe download mode option in the Preferences->Network. It will reduce amount of connections to YouTube and prevent its ban.

Sign in to confirm your age

Some YouTube videos have age restrictions and can only be accessed by adult users. Most of the time we avoid this, but sometimes YouTube updates something in the backend and it stops working. The easiest workaround is to authorize in Preferences -> Authorization.

This video may be inappropriate / age-restricted videos

We avoided YouTube age verification for most videos in the latest 3.9.9.57 version, but some videos still require to sign-in. You can authorize in the app Preferences -> Authorization

Error: Read-only file system

Probably you have set your output folder to the folder located on external drive/usb stick with NTFS file system. macOS includes only read-only support for NTFS-formatted partitions. You can read more about NTFS on Wikipedia

Error: all streams protected in this video

This means that all streams in this video are DRM protected and cannot be downloaded. You can read more about RTMP protocol and protected streams on Wikipedia.

Lifetime updates purchase option

Only minor updates are included by default, and major updates will be available at a discount. But if you purchase the "lifetime updates" option, absolutely all updates will be included for free.

Will it work on Apple M1 processor?

Yes, it will. We haven't created a native application yet, but it will work using Rosetta 2, you can read more on Apple website.

How to turn on iTunes/Music.app import?

Open the app Preferences, it's located under the small gear icon at the bottom-left corner of application window. Next open the Audio or Audio tab, depending on what are you downloading, and choose desired iTunes/Music options.

How to locate my downloaded files?

By default all music files are saved to Downloaded by MediaHuman subfolder of your Music folder and videos go to Downloaded by MediaHuman folder in your Movies system folder. You can also open it by pressing ⌘ + J on Mac or Ctrl + J on Windows/Linux. To quickly open the location of a downloaded file, right-click on it and select Locate saved file

"Failed to query info. Check connection and try again." error

Check connection to YouTube.com in the application Preferences. Open Preferences and switch to the Network tab. There is a small indicator which displays connection status to YouTube server. It is located at the bottom left corner. If it's red then something is blocking an internet coonection. Check your firewall and antivirus or specify correct proxy settings.

"No such file or directory" error

Check the Output folder setting specified in the Preferences. To do it open up the app Preferences and switch to the Audio or Video tab, depending on what are you downloading. Next, specify a different output folder with a write access.

I can't run it on iPad or Chromebook

The app supports only Windows, macOS and Linux.

Can't download YouTube videos, get No suitable streams found error

Please update to 3.9.9.54+ version, you can download a build for your operating system on that page

Download history and file list backup

Yes, you can backup the following folders AppData\Local\MediaHuman\YouTube Downloader\ on Windows and ~/Library/Application Support/MediaHuman/YouTube Downloader/ on Mac

My playlist contains 400 videos, but the app only downloads 200. Is there a limit?

There is no limit. YouTube shows the number of videos in the playlist, some have been deleted/removed/banned, some are duplicates, and so it's not an accurate number.

SyntaxError: JSON.parse: Parse error [parseVideoPageData:xxxx]

Please update to 3.9.9.49+ version, you can download a build for your operating system on that page

Can't download YouTube videos, get Failed to query info Error 429

YouTube has started blocking user's IP for heavy downloads. As a workaround, try entering your credentials in Preferences -> Authorization

Should I buy a new license for each update?

No, your code is valid for all minor updates.

The previous/old versions

We don't recommend using the previous/old versions at all, however you can get some of them on this page

Can't download most of YouTube videos, get UNPLAYABLE error

If you get this error on almost all YouTube videos, please, update to 3.9.9.42+ version, you can download a build for your operating system on that page

I've lost my code, do I need to buy it again?

Absolutely not, just contact us and we'll issue you a new one.

404: error transferring

YouTube removed the alternate method of getting video information and we fixed it in the 3.9.9.57 version

This browser or app may not be secure

Try running the app while holding the Shift key and select Clear YouTube cookies from the appeared Recovery dialog.